Terms and Conditions

BILLING: Products ordered at the GirvinStores.com will be fulfilled by Girvin Marketing. You will receive an invoice from Girvin Marketing for each order. All orders are invoiced on NET 30 Day terms. Any applicable handling fee and/or sales tax will be added to your final order invoice.

CUSTOMER SERVICE HOURS: GirvinStores.com is open Monday – Friday, excluding holidays. Standard customer service hours are 8am – 4pm PST.

SHIPPING & HANDLING: All “Bill Me” shipping charges are quoted during the Check-Out process. Customers that chose to be billed for shipping agree to pay the quoted charges in full. These shipping charges will not be altered or adjusted after an order is placed online. We recommend all hotels use their own FedEx, UPS or DHL account for the lowest shipping rates. Customers that chose to have their order freight charged to their own account are responsible for checking their discounted rates prior to placing an order. Customers rates are confidential and are not shared by freight carriers to anyone but the account holder. All International customers may be charged additional country-specific duties, tax, and import fees to their shipping account. These fees are the responsibility of the customer and should be checked prior to placing an order. Contact FedEx, UPS or DHL to get your freight rates and other applicable charges. All order returns must be shipped back at the customer's cost. If an order mistake was made or product was damaged, please contact customer support for a for Girvin Marketing to supply a return label at our expense.

ALL SALES FINAL: All custom decorated product orders are final. No returns are accepted for custom decorated products unless there is product damage or an error to the decoration. All sizing for wearables must be checked prior to placing any custom order. Wearable products cannot be returned for sizing issues. Sizing charts are provided in the product details or can be provided before any order is place, if requested. If you need additional sizing information, please contact the support team at gssupport@girvinstores.com .

PRODUCT PROOFS: All custom product orders will have a Product Proof Sheet that must be approved by the customer prior to production starting. Any product proof that has been approved will be decorated as shown on the proof. Any errors in type, color, graphics or any other item shown on the proof sheet is the sole responsibility of the customer. All proof sheets will be uploaded to your order details online and require your approval prior to any production starting.

PRODUCT DAMAGE OR MISSING ITEMS: All product orders MUST be checked for any issues within 7 days for any issues with missing items, damaged products or other packing issues. Products may not be replaced after this timeframe. Missing products also must be claimed within 7 days of the package arriving. Any claims after this date may not be replaced or refunded. Please contact customer support at gssupport@girvinstores.com with your order number and order date. Damaged products may require supporting photos, so our team can file a claim with the freight carrier.

REWARD PROGRAM GIFT CARDS: All orders that qualify for a reward program Amazon gift card must be paid in full within 45 days of the invoice date. No exceptions. When an order payment has been received for a qualifying order within the 45 days an email notification is sent directly to the customer email account used for that order. The reward must be claimed online. The Gift card code will be uploaded to the customers order details within 2-3 days of being claimed. The Reward Program rates and thresholds amounts are subject to change without prior notification. Void where prohibited by any state or corporate policies.

By accepting these terms and conditions the customer agrees to pay all costs charged on the order, in full, within the NET 30 Day terms. Order invoices are sent within 24 hours after an order is shipped. Payment by company check, credit card (Visa, Mastercard or American Express) or bank transfer is acceptable. All amounts are displayed in $USD. All customer accounts and INN Codes with Past Due balances will be locked from further purchasing until their account has been brought to good standing. Contact customer support if you need assistance.